August 18, 2012, 06:13
after a couple of years of using gom, a couple days ago i started getting this when i click on a game to see if i can run it
System hardware details scan is not supported on your system. System scan requires a Windows operating system, Internet Explorer or any browser with Java plugin installed.
i reinstalled java and reinstalled the system info and still get this. the only thing that has changed about my system is i went from time warner cable to charter. i'm clueless...any ideas on what else i can try?
August 18, 2012, 07:14
What browser are you using?
Have you recently installed any security software that might block Java from functioning on the page?
August 19, 2012, 00:38
using the latest firefox and been using the same security software for a while now. this problem just popped up in the last week or so. thanks for the prompt reply. if anyone can figure it out, i'm sure you can jarnis
August 20, 2012, 07:26
to narrow things down, could you try running GoM with IE and then with other browser that uses the Java module (Chrome, Opera etc.)? This way we could narrow down if the problem is with a specific browser or with something related to the site.
August 21, 2012, 02:13
ok...it does work with IE and chrome...doesn't work with the firefox 14.01
August 21, 2012, 10:22
Could it be that you've (accidentally or on purpose) disabled Java plug-in in Firefox?
Originally posted by Magicfingers
If you type
...to Firefox address bar, you get a list of plugins installed and enabled. Java(TM) Platform SE 6 should be among them. If not, something is wrong with it.
August 21, 2012, 19:43
the only thing related to java that shows up is
Java Deployment Toolkit 188.8.131.52
File: npDeployJava1.dllVersion: 10.5.1.255 NPRuntime Script Plug-in Library for Java(TM) Deploy
UPDATE...I just checked the plugin list in firefox and for some reason this was disabled i enabled it and now GoM is working properly...I feel SO stupid....thanks for the help Jarnis
Java(TM) Platform SE 7 U5
File: npjp2.dllVersion: 10.5.1.255 Next Generation Java Plug-in 10.5.1 for Mozilla browsers
Last edited by Magicfingers; August 21, 2012 at 19:48.