I dont know about you, but I am getting pissed off with BT sending my technical calls to India/. I just got BT MAXDSL over 10 days ago and in that optimisation period my download speeds have never changed [cursing] I connect at a good speed, but my Ip Profile is stuck at the old freaking speed, when it is supposed to follow my connection speed after 72hrs [rolleyes]
Now what is it with companies sourcing stuff to India? I dont want to speak to Harjit in India, I want to speak to John in newcastle. Half of them have very bad english and never seem to know what you are talking about.
I left HSBC bank because they started sourcing all my freaking calls to India. Anyone else getting pissed off with this new trend? [cursing]
I had the same problem with my internet after a upgrade...Called tech support and I got some indian guy who could barely understand what I was saying..then after about 30 mins of miscommunication he told me that the problem was psychological and that its normal.. So i took my phone and smashed it on the floor and screamed in bloody rage...needless to say I still find little pieces of plastic from that old phone
If anyone cared to notice, the reason BT is expanding in India, is because the telecom market in India is BOOMING. It was on the BBC if any of you care to read... Also, the reason companies often outsource is because either it is cheaper, or what is becoming more common in the US at least is a growing shortage of people with the appropriate technical skills. What's going to make matters even WORSE is that India is warning that their workers with technical skills are drying up as well. So before you complain, why don't you do a little research. [yawn]
Great condescending speech, but isn't all of that common knowledge? I'm sure most here know that already - especially the cheap labour aspect of it, which, let's face it, is the main reason for outsourcing.
Which finally brings us to the point GG was trying to make : Why outsource the calls to someone who can barely speak or/and understand what you're talking about. How can those poor basrards help you fix whatever problem you have.
Exactly my point. See as I said before I have been with BT for 5 years and never had a problem with them. I dont mind paying extra if it means I am getting better customer service. Of course there is a limit to how much over the odds I will pay; I want value for money after all.
Cheap labour invariably means poor customer service from my experience. I cannot stress enough after being in retail for 12 years; and currently dealing with the public selling motorcycle insurance, how important the ability to understand and solve the problem is.
If the people in India were paid better and trained better I have NO doubt they would supply excellent service. But this is most certainly not the case currently. BT are a business and are in it to make money. This is the case with all business, and I understand that. But to outsource customer service; which is ESSENTIAL to keeping customers, when the people are not trained anywhere near the standard of the British counterpart is unacceptable.
All I ask is to be able to speak to someone who understands my problem. If they cannot even understand the results from their own test ( link > http://speedtester.bt.com/ ) then what hope do i have in getting my problem resolved?
For many companies its a cheap way to provide services that would obviously cost more here in the United States and when it boils down to making a buck, outsourcing overseas is the way to go. Can't say I agree with it but its beyond my control.
I'm getting laid off in December (after being with my current company for 8 years) due to overseas outsourcing. No matter - I'll have a better job with a better company.