Its crazy! We have 2 exchanges where i live, and ones in the town (3.2 kms away) and one local (1km away)... We are on the town exchange.... so it makes us limited to what we can get.... but 444kbps is taking the piss a little!Originally Posted by OHP
If it was an english person in india would you care then?
or the other way round
an indian company with outsourcing to england.
The problem with Indian call centers (for me) is that they all have to read from scripts. They (the ones I have phoned up at least) don't seem to have a clue about the products they are trying to support/sell. It's a bit like trying to have a meaningful conversation with a computer.
On the other hand, when I phone up UK call centers, they often know something about the product they are supporting/selling, which means they are generally much more helpful.
lol, och aiy the nooooooo jimmeh!!! [thumbup]
Actually, do the same job as what the indian call center guy does for less money, and than you can complain. Until than: tough luck.
I had already seen the link, of course its cheaper to pay workers over there. And please dont tell me the idiots over BT India have better technical skills [rofl] Have YOU ever spoke to them, I wager not. [rolleyes] The fact that the telecom market in India is booming has zero reflection on the very poor customer service i received thus far. I have been with BT for 5 years and only signed because their customer service was great! However it has taken a massive downturn, to the point I am thinking of cancelling.
I would have thought that complaining because you are paying an English company for a service, but when needing to talk to someone you cannot understand a damn word they are saying, is more than reasonable mate [thumbdown] If you've not already, try it sometime, its guaranteed to make the blood boil! [cursing]
I think you're missing the point here, dude! GG isn't calling them racist, be based on their nationality OR linguistic skills. He's basing his completely non-racist argument on the terrible customer support that alot of us have agreed on, which is due mainly to the language barrier put up by the outsourcing.
I for one know that GG is not racist and I know that people who could have taken MASSIVE offence to this thread have instead laughed in it.
I feel your post here is baiting GG into either attacking you or making another comment which can again be deemed racist!
No, its not racist, just so happens that the centre happens to be in India and the staff have poor English. My point was the the people who BT have employed are not very good at their job. They know basic stuff, and none of them knew what an IP Profile was, I had to explain it to them. The worst thing is their own speedtester site results show your IP Profile. This is what is locking me to the current lower speeds, when the profile is supposed to follow a 3 day stable sync after 72hrs. Therefore from my experience, and also many others their technical "expertise" is non existent.
If the staff were trained correctly and were able to solve my problems and answer my technical questions I would be praising them right nowHowever, this is a dig at BT customer service itself. I worked in retail for 12 years and understand the importance of customer service. In fact I pay premium if I feel the service I am getting is worth it. This was the reason why I have stayed with BT for 5 years ( they were certainly not the cheapest in that period ). It is also the reason why I have stayed with Vodafone ( the most expensive mobile co in UK )
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