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  1. #1
    Fresh Member
    • Computer Specs
      • Motherboard or Laptop:
      • Asus P8Z68-V Pro
      • Motherboard BIOS:
      • 0801
      • Chipset:
      • Z68
      • CPU:
      • Intel 2600K
      • CPU Cooler:
      • Swiftech Apogee Xt
      • Memory:
      • 2x2GB DDR3 Gskill
      • Memory Speed:
      • 1600MHZ CL6 1,56v
      • Video Card(s):
      • 2x Geforce 580GTX
      • Sound Card:
      • Creative Xi-Fi Titanium Fatality Pro
      • PSU:
      • Corsair Ax1200w
      • Hard Drive(s):
      • Corsair Force Series 3 120GB
      • Operating System:
      • Windows 7 Home Premium x64 SP1

    Joined
    Nov 2011
    Posts
    13

    DXGI ERROR Device Removed

    Hello there,


    I'm hoping that submitting this error in the forum someone help me solve him.


    I just want to run 3D Mark Vantage (version 1.1.0) on my pc.


    When I run a test it gives me that freak error. "...Device Removed"


    My pc specs are:

    MOBO- Asus P8Z68 V-Pro (bios 0801)

    CPU - Intel 2600K

    Graphic Cards- 2 ASUS Geforce 580GTX (SLI)


    I have installed and reinstalled 3dMark Vantage directx and visual studio runtime files.

    I really want to know the score of my graphic cards system.

    Here is the pic of the error:


    Thumb resize.

  2. #2
    Futuremark Staff
    Joined
    Jun 2000
    Location
    Finland
    Posts
    9,025

    Re: DXGI ERROR Device Removed

    This is a general video driver crash; if your driver is up to date and there are no background programs that could be causing it, it usually means unstable system or faulty card.

    2xGTX 580 in SLI requires quite a bit of cooling and a very beefy power supply. Do you have those sorted? Does the problem occur if you physically remove one of the cards (and if it does, does everything work with either card plugged in alone)

  3. #3
    Fresh Member
    • Computer Specs
      • Motherboard or Laptop:
      • Asus P8Z68-V Pro
      • Motherboard BIOS:
      • 0801
      • Chipset:
      • Z68
      • CPU:
      • Intel 2600K
      • CPU Cooler:
      • Swiftech Apogee Xt
      • Memory:
      • 2x2GB DDR3 Gskill
      • Memory Speed:
      • 1600MHZ CL6 1,56v
      • Video Card(s):
      • 2x Geforce 580GTX
      • Sound Card:
      • Creative Xi-Fi Titanium Fatality Pro
      • PSU:
      • Corsair Ax1200w
      • Hard Drive(s):
      • Corsair Force Series 3 120GB
      • Operating System:
      • Windows 7 Home Premium x64 SP1

    Joined
    Nov 2011
    Posts
    13

    Re: DXGI ERROR Device Removed

    Hi Jarnis,


    The graphic drivers that I use are the most up to date (285.62).

    The power supply is a Corsair Ax1200W.

    One of the Geforce 580gtx is watercooled and the other is in aircooling ( 580gtx DCII).

    I switched the graphic cards in the slots PCI Express and nothing...


    I will try to do with only one graphic card then I report.



    I will leave some pics of my system(Sorry for the bad quality):









    Thumb resize.




    Thumb resize.





    Thumb resize.







    Thumb resize.
    Last edited by Langaleer; November 21, 2011 at 23:10. Reason: Images adjusted as exceeds size limits

  4. #4
    Futuremark Staff
    Joined
    Jun 2000
    Location
    Finland
    Posts
    9,025

    Re: DXGI ERROR Device Removed

    PSU, cooling and system config seem fine so I guess the question now is, do both cards work okay if alone in the system?

    (If one works and one doesn't, giving DEVICE_REMOVED error during load, it would point towards a faulty card)

  5. #5
    Fresh Member
    • Computer Specs
      • Motherboard or Laptop:
      • Asus P8Z68-V Pro
      • Motherboard BIOS:
      • 0801
      • Chipset:
      • Z68
      • CPU:
      • Intel 2600K
      • CPU Cooler:
      • Swiftech Apogee Xt
      • Memory:
      • 2x2GB DDR3 Gskill
      • Memory Speed:
      • 1600MHZ CL6 1,56v
      • Video Card(s):
      • 2x Geforce 580GTX
      • Sound Card:
      • Creative Xi-Fi Titanium Fatality Pro
      • PSU:
      • Corsair Ax1200w
      • Hard Drive(s):
      • Corsair Force Series 3 120GB
      • Operating System:
      • Windows 7 Home Premium x64 SP1

    Joined
    Nov 2011
    Posts
    13

    Re: DXGI ERROR Device Removed

    Thanks for the compliment Josey.


    Well... I removed the 580gtx DCII and I still got the error.
    Very strange indeed... if the one that is damaged is the 580gtx in watercooling, so I couldn't play games right ? lol

    Note: I have lucid virtua disabled in UEFI.


    I will try changing the SLI bridge for another. Then I report here the results...
    Last edited by LordError; November 22, 2011 at 14:37.

  6. #6
    Futuremark Staff
    Joined
    Jun 2000
    Location
    Finland
    Posts
    9,025

    Re: DXGI ERROR Device Removed

    Quote Originally posted by LordError View Post
    Thanks for the compliment Josey.


    Well... I removed the 580gtx DCII and I still got the error.
    Very strange indeed... if the one that is damaged is the 580gtx in watercooling, so I couldn't play games right ? lol

    Note: I have lucid virtua disabled in UEFI.


    I will try changing the SLI bridge for another. Then I report here the results...
    "Card works in games but not in 3DMark" doesn't mean it isn't faulty/unstable. Very few games stress the card anywhere as hard as 3DMark 11.

    I would still suggest trying swapping the cards and trying the card you removed alone without the primary card. If that suddenly goes through, then you know there is an issue with the primary card. If not, then... yeah... motherboard, power supply and cooling in general could be the culprits.

  7. #7
    Administrator
    • Computer Specs
      • Motherboard or Laptop:
      • ASUS P8P67 Deluxe
      • Motherboard BIOS:
      • 1702
      • Chipset:
      • Intel P67 (B3)
      • CPU:
      • Intel i7 2600K
      • CPU Overclock Speed:
      • Stock
      • CPU Cooler:
      • Corsair H50
      • Memory:
      • Corsair Vengeance 16GB
      • Memory Speed:
      • 1600 Mhz
      • Video Card(s):
      • Zotac GTX680
      • Video Card Speed:
      • Stock
      • Sound Card:
      • Soundblaster Z
      • PSU:
      • CM SilentProM 1000
      • Hard Drive(s):
      • 840 Pro + RevoDrive X2
      • Optical Drives:
      • LG Bluray/HD-DVD Combo
      • Operating System:
      • Windows 8.1 x64

    Joined
    Jul 2000
    Location
    UK
    Posts
    15,817

    Re: DXGI ERROR Device Removed

    Quote Originally posted by JoseyWales View Post
    I wonder if it has something to do with UEFI. It is relatively new and only the newest motherboards are capable of using it.
    It wont be UEFI causing it, its only a GUI interface (and faster) than the older BIOS mode.

  8. #8
    Fresh Member
    • Computer Specs
      • Motherboard or Laptop:
      • Asus P8Z68-V Pro
      • Motherboard BIOS:
      • 0801
      • Chipset:
      • Z68
      • CPU:
      • Intel 2600K
      • CPU Cooler:
      • Swiftech Apogee Xt
      • Memory:
      • 2x2GB DDR3 Gskill
      • Memory Speed:
      • 1600MHZ CL6 1,56v
      • Video Card(s):
      • 2x Geforce 580GTX
      • Sound Card:
      • Creative Xi-Fi Titanium Fatality Pro
      • PSU:
      • Corsair Ax1200w
      • Hard Drive(s):
      • Corsair Force Series 3 120GB
      • Operating System:
      • Windows 7 Home Premium x64 SP1

    Joined
    Nov 2011
    Posts
    13

    Re: DXGI ERROR Device Removed

    Quote Originally posted by Jarnis View Post
    "Card works in games but not in 3DMark" doesn't mean it isn't faulty/unstable. Very few games stress the card anywhere as hard as 3DMark 11.

    I would still suggest trying swapping the cards and trying the card you removed alone without the primary card. If that suddenly goes through, then you know there is an issue with the primary card. If not, then... yeah... motherboard, power supply and cooling in general could be the culprits.
    I switched the SLI bridge and nothing... same thing.

    Later, I will try with the 580 gtx DCII and see if the error continues.

    Mobo couldn't be. I tried also with the old mobo P7P55D-E Premium and does the same error.

    Maybe it's the power supply or my internal radiator with the grid. It's very close from the fans of the 580 gtx DCII.


    Count on with my later report.


    Do you know more benchmarking programs to try in my computer ? I need to know if the SLI is really working.

    Thanks

  9. #9
    Fresh Member
    • Computer Specs
      • Motherboard or Laptop:
      • Asus P8Z68-V Pro
      • Motherboard BIOS:
      • 0801
      • Chipset:
      • Z68
      • CPU:
      • Intel 2600K
      • CPU Cooler:
      • Swiftech Apogee Xt
      • Memory:
      • 2x2GB DDR3 Gskill
      • Memory Speed:
      • 1600MHZ CL6 1,56v
      • Video Card(s):
      • 2x Geforce 580GTX
      • Sound Card:
      • Creative Xi-Fi Titanium Fatality Pro
      • PSU:
      • Corsair Ax1200w
      • Hard Drive(s):
      • Corsair Force Series 3 120GB
      • Operating System:
      • Windows 7 Home Premium x64 SP1

    Joined
    Nov 2011
    Posts
    13

    Re: DXGI ERROR Device Removed

    Good news, the graphic cards are ok.


    But unfortunately, I still got the same error...


    I don't know what to do now.
    Help me please.


    I can give some more details of the machine and software I use (might help):

    - Monitor have 120Hz of refresh rate (Asus Vg236H)



    - Aquaero 5 Pro


    - Norton Internet Security 2012


    Here's some pictures of my BIOS:




    Thumb resize.


    Thumb resize.













    Thumb resize.





    Thumb resize.



    Thumb resize.




    Any solution for my case ????

  10. #10
    Futuremark Staff
    Joined
    Jun 2000
    Location
    Finland
    Posts
    9,025

    Re: DXGI ERROR Device Removed

    One thing you could try is to downclock the GPUs on purpose a bit and see if that magically removes the issue. If that's the case, you may have cooling or PSU issue.

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