NOT RECOGNISING GRAPHICS CARD

[Jarnis]

Got a surprise - there seems to be lots of NVIDIA stuff there also.

Should I remove that also?

Yes, since you do not have NVIDIA card or motherboard chipset.

[IPW]

Sorry about the delay.

This is taking ages - some of the NVIDIA stuff requires 3 unloads to get rid of them :-(

[IPW]

Still issues...

Driver Sweeper is not removing some of the drivers. It shows them as being 'clean'ed but on reboot some remain.

All are 'system32' nv4_disp.dll or nv4_mini .sys files.

Should I simply go to the file and manually delete?

I am sorry this is taking up your time..

Ian

[Jarnis]

Still issues...

Driver Sweeper is not removing some of the drivers. It shows them as being 'clean'ed but on reboot some remain.

All are 'system32' nv4_disp.dll or nv4_mini .sys files.

Should I simply go to the file and manually delete?

I am sorry this is taking up your time..

Ian

I would suggest booting into safe mode and then running Driver Sweeper there and if that doesn't work, then manual delete.

[IPW]

OK. In Safe Mode most of the drivers were cleaned out. I manually removed the others.

I re-installed 11.6, the Catalyst CC and driver combo I downloaded yesterday.

On re-booting I got:

in Found New Hardware Wizard:

'Found New Hardware
ATI Radeon HD 3870

Cannot install this Hardware

There was a problem installing this hardware
ATI Radeon HD 3870
An error occurred during the installation of the device.
The parameter is incorrect'

I looked under Device Manager and under Display Adapter. It simply says Video Controller (VGA Compatible). Properties show:

'This device is not configured correctly. (Code 1)

To reinstall the drivers for this device, click Reinstall Driver.'

I reinstalled and got the same parameter incorrect message on New Hardware Wizard.

Not good???

[Jarnis]

Something very odd going on with your system. Could you possibly test the card you have on some other (known good) system to rule out a faulty video card?

As in, if you plug the card to another system and install drivers there just fine and everything works, then the card is okay and at that point I would probably suggest full reinstall of Windows...

[IPW]

Thanks again.

I will have it tested tomorrow.

I don't know if it is of interest, but the two ati driver related files I am unable to remove even manually are:
ati2evxx.dll
atiadlxx.dll

In the meantime, I am downloading a new 11.6 from SAPPHIRE just in case. It is a ATI Sapphire HD 3870.

Thank you and regards.

Ian

[IPW]

Tried to install 11.6 from SAPPHIRE source.

Same problem but I managed to copy the install log. I will paste it below. Please note that it says there is a problem with a supplied parameter - whatever that is - and that the Driver FAILED to install.

Catalyst™ Install Manager
Installation Report
06/22/11 18:51:43

Hardware information
NameATI Radeon Graphics ProcessorManufacturerATI Technologies IncDevice ID0x9501Vendor ID0x1002Class Code0x030000Revision ID0x00Subsystem ID0x2542Subsystem vendor ID0x1002Other hardwareExisting packagesAMD APP SDK RuntimePackages for install
Catalyst Control CenterFinal Status:SuccessVersion of Item:2011.0524.2259.39378Size:150 MbytesATI Catalyst Install ManagerFinal Status:SuccessVersion of Item:3.0.829.0Size:20 MbytesATI Display DriverFinal Status:FailVersion of Item:8.861.0.0000Size:40 Mbytes
Other detected devices
ManufacturerATI Technologies IncDevice ID0xaa18Vendor ID0x1002Class Code0x040300Revision ID0x00Subsystem ID0xaa18Subsystem vendor ID0x1002
Error messagesDriver Install: a supplied parameter is not valid

[Jarnis]

Thanks again.

I will have it tested tomorrow.

I don't know if it is of interest, but the two ati driver related files I am unable to remove even manually are:
ati2evxx.dll
atiadlxx.dll

In the meantime, I am downloading a new 11.6 from SAPPHIRE just in case. It is a ATI Sapphire HD 3870.

Thank you and regards.

Ian

So remove those in Safe Mode, if needed in Safe Mode Command Prompt?

If those files are very old and for some reason are "locked", the driver install will fail and then you get exactly what you describe. In which case the card would be okay and your Windows installation is somehow messed up...

[IPW]

Hi again,

Well, apart from an hour having a blood test done, my PC mad son and I have been testing the card on a 6 month old Windows 7, i5 660 CPU with all the trimmings of a very modern motherboard for about 3 hours.

Unfortunately, it looks like the card did not make the trip here because it would not even perform at all on that system. It powers up, in that the fan revolves slowly like it has done from the beginning, but nothing else at all. We even had to go to the on board graphics connection to get anything on the screen.

I suppose I can try and find another PC to try it on but I really think I am wasting my time.

What do you think?

Ian